This large Middle-East based Utility approached Logic Point to lay the foundation for their upcoming customer experience transformation by archiving old customer data.
This Large Electric Utility (10MM+ Customers) observed rapidly expanding SAP Database footprint over the past year as a result of many transformations.
This firm also experienced:
Deteriorating performance of billing and call center activities due to high data volumes.
Upcoming IT modernization project
Infrastructure and CRM upgrades
Logic Point performed a 6-month archiving engagement. We were able to deliver the following immediate outcomes:
Reducing system response time
Reducing system backup time
Slowing the growth of the landscape